Solutions 2018-01-16T17:01:35+00:00

CONCIERGE EXPERIENCE.

An Interactive Conversational Chatbot Experience can ensure that current and future customers are welcomed and informed through an experience focused on generating your brand impact. Your chatbot has the power to enhance the customer AND agent experience.

chatbots support agents

ALWAYS ON & CONSISTENT.

Your chatbot can handle scale that allows you to handle volume peaks that occur during holidays, Monday’s, marketing campaigns, product releases and the flu season when you’re short on staffing. Your chabot can handle scale 24/7/365. By dissecting your customer journey and personas we’ll help you to implement a chabot that will be effective from day one. And we’ll guide you in the ongoing learning of your chabot so the customer experience gets even better over time.

In addition to our Concierge Bot, we have templates and frameworks ready to provide an always-on and consistent experience with your:

  • Training Bot to support and train employees
  • Impact Bot for supply chain, ethics, brand
  • Culture Bot for team, human resources, values, vision, etc.
  • Marketing Bot for lead generation and qualification

Just like contact center agents having special skills, so can your chatbot. With our advanced Natural Language Understanding engine we can call into action whichever AI chatbot your user needs.

SCALABLE TECHNOLOGY

YOUR LAUNCH PLAN.

As a result of our discovery process you will be provided with a very clear picture of time, resources, and effort needed to develop your AI chatbot. Over the years we have developed a proven process plan that is repeatable and scalable to various chatbot deployments and skills.

chatbot creation process

ONGOING SUPPORT.

A chatbot is not a static solution. Your customers adapt and adjust their expectations. So we provide ongoing support to analyze and interpret data and performance analytics to teach your AI chabot how to respond to your growing customer demands and competitive threats.

“I love you. It’s the comment our chatbot receives the most.”

“Best practices are not enough. They are all too common. The customer experience has to be your leading practice.”

SOLVED!
OUR GOAL FOR YOU.

GET STARTED

Solutions Brief

Learn how to bring your chatbot to life and unlock the power of your brand.

Chatbot providers and solutions

CONTACT US

  • 25 Stonecreek Court, Greensboro, NC 27455
  • 1.336.202.1032
  • jim@aiforcx.com