ALWAYS ON & CONSISTENT.
Your chatbot can handle scale that allows you to handle volume peaks that occur during holidays, Monday’s, marketing campaigns, product releases and the flu season when you’re short on staffing. Your chabot can handle scale 24/7/365. By dissecting your customer journey and personas we’ll help you to implement a chabot that will be effective from day one. And we’ll guide you in the ongoing learning of your chabot so the customer experience gets even better over time.
In addition to our Concierge Bot, we have templates and frameworks ready to provide an always-on and consistent experience with your:
- Training Bot to support and train employees
- Impact Bot for supply chain, ethics, brand
- Culture Bot for team, human resources, values, vision, etc.
- Marketing Bot for lead generation and qualification
Just like contact center agents having special skills, so can your chatbot. With our advanced Natural Language Understanding engine we can call into action whichever AI chatbot your user needs.
A chatbot is not a static solution. Your customers adapt and adjust their expectations. So we provide ongoing support to analyze and interpret data and performance analytics to teach your AI chabot how to respond to your growing customer demands and competitive threats.
“I love you. It’s the comment our chatbot receives the most.”
“Best practices are not enough. They are all too common. The customer experience has to be your leading practice.”